Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with an offshore casino we cover? This page explains how to reach the USA Offshore Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and a member of our editorial team will review it directly — we do not rely on automated replies to close out enquiries.
We aim to respond within two working days. During busier periods it can take a little longer, but every message gets read and answered.
To help us route your message quickly, it helps to mention upfront whether you're writing about a specific casino review, a correction, a general question, or something else. A brief summary in the first line or two saves back-and-forth.
What This Site Can and Cannot Help With
We're a review and comparison site for offshore online casinos that accept US players — we're not an operator, a payment processor, or a regulator. That means there are limits to what we can act on. Here's a rough guide:
- Review accuracy — If something in one of our write-ups looks outdated, such as a bonus figure, a licensing detail, or a payout claim, let us know. We check our content regularly and value readers flagging anything that needs a second look.
- Ranking and methodology questions — If you want to understand why a casino sits where it does in our rankings, or how we weigh payout speed against game variety, we're happy to explain our approach.
- Content suggestions — If there's an offshore casino topic, comparison, or payment method you'd like us to cover in more depth, tell us.
- Disputes with a casino — We are not able to intervene in disputes between a reader and an offshore operator over a withdrawal, a bonus term, or a closed account. Offshore casinos sit outside US state regulation, so there is no US regulator or ombudsman we can escalate a complaint to on your behalf. Your recourse in these cases is generally limited to the casino's own support team and, where one exists, the licensing body under which it operates.
- Partnership or editorial enquiries — If you represent a casino brand or an industry organization, introduce yourself and outline what you have in mind.
A Reminder on the Nature of These Sites
Every casino we review operates under an offshore license — commonly Curaçao, Anjouan, or Costa Rica — rather than under any US state gaming authority. That means readers who choose to play at these sites do so in a legal grey area, without the fund segregation, dispute resolution, or guaranteed payout protections that come with a regulated US operator. We write about this plainly across the site, including in our guide to the best non-GamStop casinos, and we'd rather a reader contact us with doubts before depositing than after a withdrawal goes wrong.
If your message concerns money you've already deposited or a payout you're waiting on, we can offer general guidance on what to check and who to contact, but we cannot guarantee an outcome or recover funds on your behalf.
If You or Someone You Know Needs Support
If gambling has stopped being just a leisure activity for you or someone close to you, please mention this in your message and we'll point you toward relevant resources. You can also reach the National Council on Problem Gambling helpline at 1-800-GAMBLER at any time, free and confidential. Offshore casinos often provide fewer built-in responsible gambling tools — such as self-exclusion registries or deposit limits — than regulated US operators, so it's worth setting your own limits before you play rather than relying on the site to do it for you.
This site, and every casino it reviews, is intended for adults aged 21 and over. If you are under 21, please do not attempt to contact us regarding account access, deposits, or gameplay.
What Happens After You Write to Us
Your message goes to a member of our editorial team, not a queue or a bot. We read it, work out the right person to answer it, and reply directly. If your question touches on something we've published — a rating, a bonus term, a payout claim — we'll check it against our current research before we respond, and we'll update the relevant page if we find it needs it.
We appreciate every reader who takes the time to write in, whether it's a correction, a question, or feedback on how we've covered a particular offshore casino. It genuinely shapes what we publish next.